Continuing its success across continents, IBM Watson, the cognitive computing platform from IBM, has now landed in Africa.
IBM on Monday announced the first commercial application of IBM Watson in Africa, at the Metropolitan Health, the largest medical schemes administrator in South Africa.
Metropolitan Health, a business unit of the JSE-listed MMI Holdings, selected the cognitive computing capabilities of IBM Watson to transform health advisory services and thus deliver improved personal care.
IBM Watson Engagement Advisor helps the healthcare organizations to engage individuals wherever, whenever, and however they choose. It helps them gain insights from big data to make evidence-based, informed decisions.
IBM Watson Engagement Advisor will work as a “virtual coach” assisting Customer Service Agents at Metropolitan Health. Customer service agents can use Watson’s cognitive power to rapidly sift through enormous amounts of information, analyze it, and supply evidence-based responses to questions, providing more precise and comprehensive information to customers.
IBM recently announced a number of initiatives surrounding IBM Watson. The company said the cognitive technology is gaining adoption in several industry verticals including healthcare, financial services, IT services, retail, security, non-profit, and more.
According to Dylan Garnett, CEO of Metropolitan Health, IBM Watson and cognitive computing help them “more than simply fix basic breakdowns in treatment paths.”
“We intend to transform every customer interaction with insightful data and deliver the best personalised services and care available,” Garnett added.
“Putting Watson into the hands of customer service advisors is a critical milestone towards improving how we stay well and live smarter,” said Mike Rhodin, senior vice president, IBM Watson Group. “Metropolitan Health’s innovative application is a good example of how Watson’s cognitive intellect has the potential to empower individuals and organizations.”
IBM recently enhanced Watson’s cognitive capabilities globally.
To facilitate interaction among the Watson ecosystem partners, IBM also opened Watson headquarters at 51 Astor Place in New York City’s Silicon Alley, is open for business.
IBM will lead its cognitive computing innovation from the new global headquarters, collaborating with its five new Watson client experience centers around the world.