Retail enhances cloud investment to address digitally empowered customers
The retail industry is going through a revolution with digital penetrating every aspect of the retail business.
Digital technologies have changed customer habit and opened...
Things to learn from OCBC Bank’s chatbot initiative
The banking industry is one of the verticals leveraging chatbots effectively for customer relationship management.
A Forrester survey shows that 57 percent of firms globally...
Oracle Cloud at Customer: What CIOs need to know?
CIOs can take a look at latest announcement by Oracle on significant expansion of services available through Oracle Cloud at Customer.
The portfolio now spans all...
How contact center technologies help to improve customer experience
The invasion of digital devices and internet has changed consumer habit in the recent years. They now demand customer service on the channels they...
Demand for smart medical technologies growing
According to a Frost & Sullivan report, proactive research and development are being done in the field of medical device development to support a...
