Zendesk buys AI automation platform firm Cleverly.ai

Zendesk, a leading SaaS (software-as-a-service) company, has acquired Cleverly.ai, a Portugal-based AI automation platform.
zendesk-morten-primdahlCleverly provides AI-powered solutions with insight-driven automation that makes support teams more productive.

Zendesk aims integrate Cleverly’s technology across its platform, enhancing the Zendesk AI solutions already enabling teams to automate more of their processes, reduce costs, and keep up with customer demand.

An IDC survey has revealed that automated customer service agents are a top priority for companies with over 5,000 employees.

The AI-enabled capabilities offered by the company are helping businesses automate the conversations they have with customers, boost agent productivity, and increase operational efficiency with features like Answer Bot, macro suggestions, and Content Cues.