The IDC report has revealed how enterprise customers are going to spend on the latest technologies such as Cloud, Artificial Intelligence (AI), among other things, in the Asia Pacific region.
Cloud
Organizations in Asia Pacific (excluding Japan) are increasingly adopting cloud solutions as traditional infrastructure usage declines. By 2027, over 50 percent of businesses will modernize up to half of their cloud architecture to enhance efficiency and foster innovation.
Over 77 percent of APAC organizations recognize digital infrastructure as critical, leading to widespread adoption of modern cloud architectures with AIOps to optimize infrastructure, applications, networks, and costs. The rise of GenAI and traditional AI is further accelerating this transformation, creating opportunities for improved productivity and innovative business models.
By 2028, over 90 percent of new applications will be multi-cloud enabled, leveraging platform-delivered capabilities to drive innovation. Businesses are adopting Platform-as-a-Service (PaaS) solutions to provide developers with efficient tools for building and deploying applications, enhancing agility and adaptability in a multi-cloud environment.
AI integration across business operations is becoming essential for growth and competitiveness. Predictions include the rise of air-gapped clouds, with 35 percent of organizations seeking network providers with sovereign controls by 2026 as part of sovereign cloud strategies.
By the same year, 60 percent of organizations will use specialized accelerated cloud services to enhance AI deployment speed and scalability. Additionally, 40 percent of multi-cloud environments will leverage generative AI for cloud security and identity access management, reducing manual efforts by 50 percent.
The integration of AI and cloud modernization is reshaping businesses in the Asia/Pacific region. Organizations prioritizing AI investments, multi-cloud strategies, and alignment with key operational pillars will unlock new revenue streams, enhance customer experiences, and secure long-term leadership in a competitive, data-driven world.
AI
IDC’s report highlights the critical role of AI in delivering personalized customer experiences to help businesses in Asia Pacific differentiate in competitive markets. By 2028, consumers are expected to spend $32 billion using AI agents on smartphones for programmatic shopping, prompting CX executives to integrate AI-driven strategies into their campaigns.
Tech-driven CX enhancements remain a top priority for AP retailers, focusing on modernizing data infrastructure and adopting a holistic experience-orchestrated (X-O) approach to deliver meaningful value for stakeholders.
By 2028, 40 percent of CX vendors are expected to shift to outcome-based pricing models, improving transparency and enhancing the monetization of AI investments. As AI adoption scales, human-in-the-loop approaches will be phased out, with 25 percent of CX teams creating dedicated roles for AI governance by 2028. Additionally, 30 percent of A2000 companies are predicted to align customer-facing teams under a Chief Revenue Officer (CRO) to optimize CX outcomes by prioritizing referral growth and cost control.
By 2030, 20 percent of B2C A2000 companies will enable IoT product data to provide real-time notifications for future failures, resolution recommendations, and proactive self-service options for customers. Businesses leveraging AI to unify operations, streamline governance, and enhance proactive solutions will secure a competitive edge and deliver exceptional customer experiences in a rapidly evolving market.
Healthcare
IDC predicts that by 2027, the Asia Pacific healthcare industry will save up to $110 billion by optimizing clinical, operational, and administrative workflows through intelligent automation.
40 percent of healthcare organizations in the region plan to increase their IT budgets to accommodate GenAI investments. Healthcare GenAI investments are expected to double by 2026, driven by rapid use case deployment, curated clinical data, and increased organizational support.
However, by 2028, IDC forecasts that 75 percent of Healthcare GenAI initiatives will fail to achieve the expected benefits due to issues such as data trustworthiness, disconnected workflows, and end-user resistance.
In precision surgery, by 2029, at least 40 percent of complex, high-volume surgeries at top hospitals in Asia Pacific will use AI-driven real-time guidance, haptic feedback, and advanced analytics, reducing surgical complications by 60 percent.
Thasniya VP
