Admiral Seguros, the Spanish subsidiary of global insurer Admiral – is using Artificial Intelligence (AI) to create damage valuations and to generate an offer of immediate payment on damaged vehicles.
Admiral Seguros is using an AI solution, developed by the AI technology company Tractable, which evaluates vehicle damage with photos sent through a web application. The app, via the AI, completes the manual tasks that an advisor would normally perform and produces a damage assessment in seconds, often without the need for further review.
Upon receiving the assessment, Admiral Seguros will use it to make immediate payment offers to policyholders when appropriate, allowing them to resolve claims in minutes, even on the first call.
“Admiral Seguros continues to advance in digitalisation as a means to provide a better service to our policyholders, providing them with an easy, secure and transparent means of evaluating damages without the need for travel, achieving compensation in a few hours,” said Jose Maria Perez de Vargas, head of Customer Management at Admiral Seguros.
“By using our AI to offer immediate payments, Admiral Seguros will resolve many claims almost instantly,” Adrien Cohen, co-founder and president of Tractable, said.