ServiceMax inks deal with Marel to support service transformation

ServiceMax announced its deal with Marel, a provider of advanced equipment, systems and services to the poultry, fish, meat, and processing industries, to support its service transformation.

Marel, which has a network of more than 100 agents and distributors globally, is using ServiceMax to standardise its field service processes across 30 countries to monetize its service operations.

More than 750 field technicians and internal service team will use ServiceMax to improve visibility of service jobs, usage of engineers in the field, provide a platform for capturing service leads for cross selling and upselling, reduce paper work, and improve rationalization with back office systems.

ServiceMax will integrate seamlessly with Salesforce CRM. The project, which is being implemented by ServiceMax in conjunction with Noventum, will begin roll out later this year, and will be deployed on iPads.

“By standardizing our processes across the global service network we will improve utilization of service resources and spare parts sales and expand the breadth of service offerings with increased focus on recurring revenue and improved contract management,” said Trausti Arnason, global service director for Marel.

“Service and maintenance remains the backbone of the business, delivering 40 percent of revenues in good and bad times. We see the service and spare part business as a clear growth opportunity and a value driver for customers,” said Arni Oddur Thordarson, CEO of Marel.

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