RingCentral Chosen by NFP to Enhance Employee and Customer Engagement

NFP, a prominent property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor, has selected RingCentral MVP (Message Video Phone) and RingCentral Contact Center to elevate their employee and customer engagement.
RingCentral at a trade eventIn collaboration with John Alexander Consulting (JAC), a carrier and cloud-neutral consulting firm, NFP conducted a rigorous search to identify a secure and integrated communications solution that would enable increased mobility for its employees and deliver a top-tier experience for its customers.

To date, NFP has successfully migrated over 8,000 employees across the United States, Canada, and EMEA to the RingCentral MVP solution, in addition to transitioning more than 600 agents to the RingCentral Contact Center platform.

Mark Grosvenor, Chief Technology Officer at NFP, emphasized the pivotal role RingCentral solutions have played in their digital transformation journey, enabling seamless growth and heightened productivity.

As a pioneer in adopting hosted voice and collaboration solutions at the enterprise level, NFP maintains a cutting-edge technology environment, committed to delivering exceptional experiences to both employees and customers.

With RingCentral MVP and RingCentral Contact Center, NFP aims to enhance service delivery, surpass customer expectations, and meet industry and regulatory standards on a global scale, all while maintaining the strictest compliance requirements for client data management.

Kim Ragland, responsible for Technology Operations at NFP, highlighted the improved customer experiences achieved through RingCentral’s unified communications, advanced contact center capabilities, and world-class collaboration features.

Alexis Pomierski, Executive Director at JAC, expressed their dedication to identifying the ideal platform for NFP’s needs and ensuring a smooth transition to align with evolving technology trends.

Key Benefits of RingCentral for NFP Include:

Advanced Telephony Features, including SMS: NFP employees can now utilize SMS for communication with their clients, with all SMS data securely archived and retained as needed for regulatory purposes.

Integration with Microsoft Teams: NFP employees can enhance productivity through RingCentral’s purpose-built experience for Microsoft Teams, leveraging features such as voicemail transcription, call recording, bi-directional presence sync, and unified contact search.

AI-Powered Insights: NFP can harness the power of AI for real-time coaching, assistance, and task automation, allowing agents to focus on complex issue resolution.

Real-time Analytics: NFP leaders can simplify forecasting, monitor and measure agent performance, and drive optimal productivity with tools that enhance issue resolution.

Carson Hostetter, Chief Revenue Officer at RingCentral, expressed excitement about being part of NFP’s digital transformation journey and highlighted the operational efficiencies and enhanced stakeholder engagement that RingCentral brings to NFP’s operations.

RingCentral continues to empower businesses like NFP with innovative communication and collaboration solutions to drive impactful business outcomes.

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