CRM vendor Salesforce Expands India Presence Amidst Rapid Growth

Salesforce, the leading AI CRM provider, announced a significant expansion of its office space in Bengaluru.
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This strategic move aligns with Salesforce’s ongoing efforts to fuel expansion in India, responding to the escalating interest among businesses in digital transformation. Leveraging generative AI’s innovative potential, Salesforce has seen an upsurge in demand, reflected in its remarkable financial performance.

According to the company’s regulatory filing with the Ministry of Corporate Affairs’ Registrar of Companies, Salesforce India experienced an impressive revenue surge, surpassing Rs 6,000 crore in the fiscal year ended on March 31, 2023 marking a staggering 50 percent increase from the previous year.

This expansion follows Salesforce’s earlier announcement this year about bolstering its flagship Centre of Excellence (CoE) in Hyderabad, solidifying India’s pivotal role as a hub for talent, knowledge, and global innovation.

Presently, Salesforce boasts a workforce of 10,000 employees across key locations in India, including Hyderabad, Bengaluru, Mumbai, Gurugram, Pune, and Jaipur. The company intends to further amplify its Bengaluru office presence and is actively recruiting for various roles spanning technology, product development, sales, business support, and customer success.

Salesforce did not reveal its hiring plans in India.

Noteworthy Indian enterprises like TVS Motor, Asian Paints, Kotak Mahindra Bank, and Atomberg have turned to Salesforce, seeking assistance in devising digital strategies aimed at enhancing productivity, efficiency, and reshaping customer interactions within an evolving era of innovation.

Salesforce’s robust growth in India is fortified by a diverse ecosystem encompassing strategic partners, startups, over 2 million Salesforce developers, and a significant user base utilizing Trailhead, Salesforce’s free online learning platform. This dynamic community plays a pivotal role in fostering novel Salesforce solutions and cultivating opportunities within the region.

Arundhati Bhattacharya, CEO & Chairperson of Salesforce India, highlighted the country’s pivotal role, stating, “India is a key market for Salesforce. We are fully focused on supporting India’s economic growth through our role as a trusted digital advisor to businesses up and down the country. At the forefront of the AI revolution, we are also brilliantly positioned to deepen India’s reputation as a global tech leader.”

In an effort to contribute to India’s growth story, Salesforce has recently allocated grants totaling $1.1 million to five NGOs across the country. These grants are directed towards education, workforce development, climate justice, and community resilience, aiming to foster lasting societal change and further propel India’s progress.

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