Capgemini upgrades City of Kitchener’s customer information system

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Capgemini Canada, a member of the Capgemini Group, said it has accelerated Canada’s City of Kitchener’s digital transformation.

The transformation was made through implementing a customer information system (CIS), which is expected to enhance the city’s property tax and utility operation revenue administration.

The technology initiative would replace the City of Kitchener’s legacy systems that are becoming increasingly costly to maintain and integrate.

The new system, which includes the SAP Customer Relationship Management and Billing for Utilities package, is also expected to offer customers more insight into their property tax and utility usage.

With the new CIS based on SAP software, Capgemini said, the City of Kitchener will be able to leverage a solution that integrates with the city’s existing technology applications and infrastructure.

The new system uses a modern technology platform to automate its billing management process and simplify how property tax, gas, storm water, rental equipment and water, as well as other operational data, is aggregated and shared with citizens.

The CIS produces over 910,000 utility and 138,000 property tax bills and supports the management of more than 1 million system transactions annually.

Arya MM

[email protected]

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