NCR helps FirstCapital Bank of Texas deliver video teller service to customers

NCR Corporation is now helping FirstCapital Bank of Texas to deliver live video teller services to customers working night shifts in the oil, medical and other industry segments in West Texas and the Texas panhandle.

FirstCapital’s Interactive Teller units are available both in lobbies and drive-thru banking.

With interactive video software from NCR, a specialist in consumer transaction technology, FirstCapital customers can bank with a live video teller and conduct up to 95 percent of typical teller transactions – beyond what can be done at an ATM, the company said.

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With NCR APTRA Interactive Teller, a live teller takes remote control of the device while on video chat over its screen. FirstCapital’s interactive tellers work out of the Lubbock, Texas branch and can support customers at any of the bank’s 10 Interactive Teller kiosks.

The latest Interactive Teller unit went live March 19, as part of the bank’s new branch opening in Amarillo.

For this deployment FirstCapital worked hand-in-hand with NCR and FTSI, one of NCR’s largest financial services solutions partners, serving Texas, California and the Pacific Northwest since 1998.

Burgess, CEO, FirstCapital Bank of Texas, said, “For more than 15 years, we have been providing customers with a complete package of banking products and services with a personal smile and handshake by hometown, friendly people. Soon, we will be leveraging new NCR technology to be able to deliver our signature personalized banking by hometown friendly people 24 hours per day, seven days per week.”

“FirstCapital is a terrific example of how Interactive Teller is helping transform customer service in local communities,” said Jed Taylor, general manager, NCR Interactive Services. “The people in West Texas and the panhandle need more than traditional banker’s hours, and FirstCapital is using the efficiency and convenience of technology to deliver banking service when and where their customers need it.”

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