Cloud-based contact-center software provider Five9 appoints Eric Merritt as Lead Architect

Infotech Lead America: Five9, a provider of cloud-based contact-center software, has appointed Eric Merritt as Lead Architect.

Eric Merritt, Lead Architect, Five9

Merritt is an expert in designing, developing and deploying large-scale, mission-critical software systems.

“We are excited to have Eric join the Five9 team. His unparalleled expertise in creating highly scalable and reliable systems is ideal for our enterprise clients who rely on Five9’s cloud-based software to run their mission-critical contact centers,” said Mike Burkland, president and CEO, Five9

Merritt is an authority on Erlang, a scalable programming language used for maximum performance, scalability and uptime in mission-critical cloud applications.

Merritt co-founded the Erlware community, an umbrella organization dedicated to bringing high quality, well tested, usable libraries and tools to the Erlang community.

Merritt began his career developing applications in C and Java on IBM mainframes and eventually moved to developing for the cloud; working for companies such as and PEAK6 Investments, LP.

“I’m thrilled to be working with an industry leader like Five9. The company has built a powerful solution for the call center, delivered via the cloud. I’m confident I can help Five9 continue to ensure all of our clients have the enterprise-class scalability and consistency they need to power their call centers,” said Eric Merritt, chief architect, Five9.

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