CEMEX selects IBM to lead its digital transformation

IBM Corporation

CEMEX, one of the leading building materials companies in the world, will launch a suite of custom apps designed in collaboration with IBM iX (Interactive Experience) to accelerate its digital transformation.

Beginning in early 2017, CEMEX will roll out IBM-powered apps.

According to a press statement, CEMEX will follow a “speed-to-market” approach, launching a pilot project, followed by user testing, adjusting the solutions to meet the users’ needs, and then scaling the apps worldwide.

For example, a new Foreman app that will enable construction foremen to manage many aspects of their ready-mix concrete orders in real-time is currently being field tested by select CEMEX customers in several markets prior to global implementation.

“At CEMEX, the future for our industry will be driven by the quality of the customer experience, not just the quality of the products and services. Our customers are increasingly expecting to have the same kind of experiences in working with businesses that they have in the consumer space,” said Fernando A. Gonzalez, CEMEX’s Chief Executive Officer.

“By deploying IBM’s new and innovative methods of experience design and process reinvention, CEMEX can create a superior customer experience and more readily deliver higher value to our stakeholders.”

CEMEX expects this transformation will change how foremen, field operations managers, cement masons, concrete finishers, truck drivers and other construction professionals do their jobs and interact with CEMEX.

“We are committed to reinventing how work gets done using IBM iX and IBM Design as the new methods to reengineer business processes. We forged our partnership with Apple to change the nature of work by combining our expertise in customer experience design with our technological acumen,” said Jesus Mantas, General Manager, IBM Global Business Consulting Services.

“The changes we are driving with CEMEX focus on digital reinvention and customer experience transformation at speed and scale. Our approach always starts with user experience – creating exceptionally elegant and simple ways for clients, employees and partners to better perform their jobs.”

CEMEX is also leveraging Mobile at Scale for iOS, a new IBM app design and development model for the rapid development and deployment of multiple iOS apps.

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