IBM signs 5-year IT services deal with Citizens Bank

IBM today announced its five-year IT services deal with Citizens Bank to transition its back-end technology infrastructure to a managed services environment.

The enterprise IT vendor did not disclose the size of the IT services deal. The IT services agreement between IBM and Citizens Bank will assist Citizens to improve efficiencies, service and lower costs, said IBM.

IBM will be using a hybrid IT approach to optimize the bank’s existing IT infrastructure. IBM will be integrating automation and predictive analytics technologies to standardize and streamline many of its internal IT systems and processes.

The strategy of Citizens Bank is to focus on developing new online and mobile offerings in response to customer demand by shifting its IT resources from the current assignments.

Ken Starkey, chief technology officer, Infrastructure Services, Citizens Bank, said: “The IT services deal with IBM will provide immediate access to new technologies and capabilities, enabling us to create greater efficiencies in support of Citizens’ growth objectives.”

As per the deal, IBM will operate Citizens’ existing and future IT systems located in the bank’s data centers in Rhode Island and North Carolina. IBM is already supplying systems and technologies to the bank’s data centers. IBM will support Citizens’ voice and data networks and provide IT support for all Citizens colleagues.

Forrester Research positioned IBM as the leading supplier in global infrastructure outsourcing, based on an evaluation of most significant suppliers.

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