Genesys announces 30-day free trial for virtual contact center premier edition

Contact center solutions vendor Genesys today announced a 30-day free trial for virtual contact center premier edition.

The 30-day free trial is available now in North America, Canada, the United Kingdom and Ireland, said Genesys.

Genesys Premier Edition – Virtual Contact Center (VCC), a cloud offering, is designed to enable small and mid-size contact centers of up to 250 seats to deliver high-value customer experiences from the cloud.

The company said Cloud-based contact center solutions can power differentiated and personalized customer service experiences across a variety of channels – including inbound and outbound voice, chat, email and social.

“We wanted to offer a free trial to the marketplace to show businesses how fast and easy it is to stand up the cloud-based, Genesys Premier Edition that combines an easy-to-use IVR and industry leading contact center capabilities,” said David Rennyson, executive vice president, Genesys Cloud.

Built on the Genesys Customer Experience Platform and optimized with intuitive interfaces, Premier Edition delivers IVR and routing capabilities for consistent, seamless and personalized self-service and human-assisted interactions.

Genesys Premier Edition enables businesses to manage the end-to-end customer experience and optimize efficiency and performance with a mobile-accessible supervisor desktop, real-time metrics, reporting and call monitoring, the company said.

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