IDC Predicts GenAI’s Transformative Impact on Workplaces and Skill Evolution by 2028

IDC forecasts that there will be a significant technological shift in the workplace dynamics, primarily driven by the proliferation of Generative Artificial Intelligence (GenAI).
Lily Phan IDC Asia Pacific
Projections reveal that by 2025, approximately 60 percent of A2000 firms are poised to overhaul their hardware and software infrastructure. This initiative aims to foster enriched worker retention through tailored work experiences and amplified collaborative environments.

The trajectory towards enhancing collaboration unveils a paradigm where collaborative applications mirror features akin to multiplayer gaming, facilitating personalized work perspectives and seamless team alignments. This evolution fosters hands-on collaboration and project alignment, marking a pivotal turn in workplace methodologies.

GenAI emerges as a linchpin for organizational advancement, strategically weaving its impact across three pivotal domains: Intelligent Document Processing (IDP), Generative Automation, and Knowledge Sharing.

Smarter Document Handling: Businesses integrating GenAI into smart document handling are expected to unlock 20 percent more utility from this technology by 2026. This surge in productivity and scalability is poised to redefine customer experiences.

Generative Automation: Teams leveraging code generation copilots are forecasted to achieve a remarkable 70 percent success rate in streamlining job roles through task and workflow automation, potentially replacing conventional low-code and IT-backed development by 2024.

Efficient Knowledge Sharing: GenAI tools are anticipated to empower senior leaders by doubling the effective use of unstructured data by 2025. This discovery of untapped insights and knowledge is expected to drive a substantial 20 percent growth in sustainable business benefits.

The adaptive capabilities of GenAI promise to streamline processes, automate tasks, and reshape the requisite skill sets across various roles. While this transformation ushers in unparalleled opportunities for upskilling and reskilling, it underscores the imperative for organizations to synchronize their talent pool with the evolving demands of the future workplace.

The IDC report not only forecasts a redefined professional landscape but also underscores the pivotal role of GenAI in steering organizational agility and competitiveness. Skill development emerges as the cornerstone for maintaining competitiveness and relevance, solidifying its status as a necessity rather than an option in a landscape shaped by GenAI.

The report further delineates key predictions:

Job Evolution: By 2027, 40 percent of current job roles across A2000 organizations are anticipated to be redefined or phased out due to the accelerated adoption of GenAI.

Tailored Skills Boost: Enterprises leveraging personalized technology skills development could potentially drive $1 trillion in productivity gains by 2027, fueled by GenAI and ubiquitous automation.

Tech Skill Support: By 2027, 80 percent of A1000 organizations are projected to mitigate technical skills shortages through digital adoption platforms.

AR/VR Engineering and Training: Half of large businesses are estimated to employ prompt engineering to prototype AR/VR simulations by 2028, drastically reducing development timelines and enabling precision training.

Simultaneously, the report highlights the rising prominence of digital twins and sustainable office design, indicative of a pronounced shift towards environmental consciousness. Organizations are recalibrating priorities, harmonizing technological innovation with a steadfast commitment to sustainability within the Asia-Pacific, Eastern Europe, and Japan (APEJ) business narrative.

Digital Twins Maturity: By 2028, digital twin technologies are set to revolutionize virtual and physical office experiences, potentially boosting worker retention by over 30 percent in A1000 companies.

Green Offices: In a notable move, half of the largest corporations are poised to invest in “Climate Heavens” by 2028. These initiatives aim to cover 30 percent of ongoing operating costs through assets and renewable energy, augmenting workplace eco-friendliness.

Dr. Lily Phan, Research Director at IDC Asia/Pacific, emphasizes, “The unfolding benefits and diverse applications of GenAI are triggering explorations into its potential impact on business operations and innovation. The imperative for skill development emerges as both a necessity and a strategic directive, empowered by GenAI-driven personalized development. Simultaneously, the reimagining of workplaces through digital twins and sustainability emerge as pivotal focus areas for companies.”

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